Terms & Policy

Last Updated: August 12, 2026

These Terms & Conditions apply to all websites, platforms, systems, applications, APIs, services, and online products operated or provided by the Operator (collectively referred to as the “System”).

Depending on the specific website or service, the Operator may apply additional terms, policies, or specific regulations. Where separate terms apply to a particular service, users are responsible for reading and complying with both those terms and these Terms & Conditions.

By registering an account, logging in, accessing, depositing funds, placing an order, using an API, or using any service provided through the System, the user confirms that they have read, understood, and agreed to comply with these Terms & Conditions.

SCOPE OF APPLICATION

These Terms apply to:

Individual users.
Customers.
Resellers and agents.
Partners.
API users.
Users of tools, services, or products provided through the System.
Other organizations or individuals accessing or using the System to the extent permitted by applicable law.

The System may include, without limitation:

Websites.
Subdomains.
Applications.
APIs.
Online tools.
Administration systems.
Payment systems.
Reseller systems.
Service delivery systems.
Social media and marketing services.
Proxy services.
Account-related services.
Other technical products or services published on individual websites.

PRINCIPLES OF USE

Users may only use the System for lawful purposes.

Users are responsible for:

Complying with the laws of Vietnam and other applicable laws.
Complying with these Terms & Conditions.
Complying with the policies of relevant third-party platforms, providers, or services.
Respecting the lawful rights and interests of other organizations and individuals.
Not compromising the security, integrity, or normal operation of the System.
Not using the System to commit, facilitate, conceal, or enable unlawful activities.

A user's request or instruction to the System does not make an otherwise unlawful activity lawful.

PROHIBITION OF ILLEGAL USE

It is strictly prohibited to use any website, service, account, API, proxy, tool, or resource belonging to the System to commit, facilitate, enable, or conceal any unlawful activity.

Prohibited activities include, but are not limited to:

1. Fraud and Scams

Fraud or misappropriation of assets.
Identity theft or impersonation.
Impersonating individuals, businesses, organizations, or government agencies.
Phishing or creating fraudulent websites.
Unauthorized collection of login credentials.
Unauthorized use of payment information.
Fraudulent transactions, orders, or refund claims.
Abuse of promotional, affiliate, or referral programs.
Creating fake accounts for fraudulent purposes or to evade enforcement measures.

2. Unauthorized Access and System Attacks

Users may not use the System to:

Gain unauthorized access to information systems.
Take control of accounts or devices without authorization.
Distribute viruses, malware, ransomware, trojans, or other malicious software.
Conduct DDoS attacks or disrupt services.
Conduct brute-force attacks, credential stuffing, or similar activities.
Steal cookies, sessions, tokens, or authentication information.
Exploit vulnerabilities without authorization.
Circumvent security or access-control mechanisms without authorization.
Damage or interfere with third-party systems.

3. Personal Data

The following activities are prohibited:

Unauthorized collection of personal data.
Unauthorized sale, exchange, disclosure, or distribution of personal data.
Using another person's personal data without lawful authority or a valid legal basis.
Publishing personal information for the purpose of harassment, threats, intimidation, or harm.
Using the System to create or distribute unauthorized personal-data databases.

Users must ensure that all data provided to the System has been collected and is used lawfully.

PROHIBITED CONTENT AND ACTIVITIES

Users may not use the System to create, store, transmit, promote, distribute, or facilitate content, products, or activities that:

Violate applicable Vietnamese law.
Threaten national security, public order, or public safety.
Incite violence or criminal activity.
Promote or facilitate terrorism.
Seriously defame or unlawfully insult other individuals or organizations.
Threaten, coerce, extort, or harass others.
Exploit or abuse children.
Contain pornography or content prohibited by law.
Involve illegal drugs or prohibited substances.
Involve weapons, explosives, or goods prohibited or restricted by law.
Facilitate illegal gambling or betting.
Facilitate fraudulent financial activities or illegal investment schemes.
Disseminate false information intended to cause harm.
Violate privacy rights.
Infringe intellectual property rights.
Promote or trade prohibited goods or services.
Engage in any other activity that may constitute a violation of applicable law.

This list is not exhaustive. Other activities of a similar nature, or activities that create significant risks to the System, users, or third parties, may also be rejected or subject to enforcement action.

PROHIBITION OF MANIPULATION AND FRAUDULENT ENGAGEMENT

For services involving social media, reviews, comments, likes, followers, views, shares, or other forms of engagement, users may not use the System to:

Create fake reviews.
Create reviews that do not reflect genuine experiences for the purpose of misleading others.
Generate fraudulent engagement.
Manipulate the reputation, ranking, or information of an organization or individual.
Conduct mass spam activities.
Impersonate genuine users in order to deceive platforms or consumers.
Violate the policies of third-party platforms.

Users are responsible for the purpose for which they use the services and for all content they provide.

PROXY SERVICES AND TECHNICAL RESOURCES

Technical resources such as proxies, servers, APIs, or online tools may only be used for lawful purposes.

Users may not use such resources to:

Attack systems.
Distribute malware.
Conduct fraud or phishing.
Conduct unauthorized spam.
Collect data without authorization.
Conduct payment fraud.
Gain unauthorized access.
Conceal or facilitate criminal activity.
Circumvent security measures for unlawful purposes.

The Operator may suspend or revoke technical resources if misuse or violations are detected.

ACCOUNT TRANSACTIONS AND ACCOUNT USE

Services involving accounts must be used in accordance with applicable law and the policies of the relevant platform.

The following are prohibited:

Stolen accounts.
Accounts obtained through unauthorized acquisition or takeover.
Accounts created using personal data obtained or used unlawfully.
Accounts originating from fraudulent activities.
Accounts or data obtained through unlawful means.

The Operator does not support or encourage the use of accounts for unlawful activities.

AI SYSTEMS AND SECURITY MONITORING

To protect the System, users, and partners, the Operator may use:

Artificial Intelligence (AI).
Automated anomaly-detection systems.
Content-filtering systems.
Anti-fraud systems.
Risk-analysis systems.
Automated control mechanisms.
Manual review processes.

These mechanisms may be used to detect indications of:

Legal or regulatory violations.
Fraud.
Spam.
Service abuse.
System attacks.
Abnormal account activity.
Abnormal proxy usage.
Attempts to circumvent security or enforcement mechanisms.
Violations of System policies or third-party platform policies.

The monitoring process may include:

AI/automated systems → risk analysis → additional verification → manual review when necessary → enforcement action.

AI is used as a tool to assist with detection and risk assessment. AI does not constitute a governmental or judicial authority and does not independently determine whether conduct legally constitutes an offense.

The Operator does not disclose detailed algorithms, detection thresholds, anti-fraud rules, or internal security mechanisms where such disclosure could enable users to evade or disable the System's security controls.

ENFORCEMENT AND ACCOUNT RESTRICTIONS

Depending on the nature, severity, consequences, and history of a violation, the Operator may take one or more of the following actions:

Issue a warning.
Reject an order.
Cancel an order.
Suspend a service.
Restrict certain account functions.
Temporarily suspend an account.
Permanently suspend or terminate an account.
Terminate the user's access to the System.
Refuse support for activities associated with violations.
Preserve relevant information, data, and logs in accordance with applicable law.
Take other measures reasonably necessary to protect the System and its users.

PERMANENT ACCOUNT TERMINATION

For serious, intentional, repeated, or high-risk violations, an account may be permanently suspended or terminated.

Examples include, but are not limited to:

Violations of applicable law.
Fraud.
Scams.
Unauthorized payments.
System attacks.
Malware distribution.
Account theft or unauthorized account takeover.
Unauthorized collection or distribution of personal data.
Misuse of proxies or technical resources.
Deliberate attempts to circumvent security or monitoring systems.
Creating new accounts to continue conduct that has already resulted in enforcement action.
Affiliate or referral fraud.
Serious or repeated violations.

Accounts permanently suspended or terminated due to serious or intentional violations may not be restored.

Submitting an appeal or support request does not guarantee account restoration.

The Operator may reject a restoration request where verification establishes reasonable grounds for the permanent enforcement action.

BALANCES, ORDERS, AND TRANSACTIONS FOLLOWING A VIOLATION

Where an account is suspected of violating these Terms, the Operator may:

Suspend order processing.
Cancel unfulfilled orders.
Restrict account functions.
Temporarily hold transactions requiring verification.
Apply the applicable refund policy.
Take appropriate action regarding fraudulent or unauthorized transactions in accordance with applicable law.

Account termination due to a violation does not automatically create an unconditional right to a refund for every transaction or balance.

Any handling of funds and refunds will be carried out within the limits permitted by applicable law.

USER RESPONSIBILITIES

Users are responsible for:

Providing accurate information.
Protecting their account and authentication credentials.
Using services for lawful purposes.
Reviewing content and intended use before placing an order.
Ensuring they have lawful rights to any data they provide.
Not providing personal data obtained or processed unlawfully.
Not using the System for unlawful activities.
Not attempting to circumvent security or enforcement systems.
Not creating multiple accounts to evade enforcement.
Complying with third-party platform policies.

Users may not instruct or request the Operator to perform unlawful activities on the basis that such activities were requested by the customer.

USER-PROVIDED CONTENT AND DATA

Users must ensure that they have lawful rights to all:

Content.
Images.
Videos.
URLs.
Accounts.
Documents.
Data.
Information submitted to the System.

Users may not provide information or data belonging to or controlled by a third party unless they have lawful authority to do so.

The Operator may refuse to process content that appears to:

Violate applicable law.
Infringe intellectual property rights.
Violate privacy rights.
Contain malware.
Create security risks.
Violate System policies.
Violate third-party platform policies.

INTELLECTUAL PROPERTY

Users may not use the System to:

Illegally reproduce copyrighted content.
Distribute software or materials without appropriate rights.
Infringe trademarks or brands.
Impersonate brands.
Infringe copyright or related rights.
Violate other intellectual property rights.

Where there are reasonable grounds to believe that intellectual property rights have been infringed, the Operator may restrict or terminate the relevant service.

PAYMENTS AND ANTI-FRAUD MEASURES

The following activities are prohibited:

Using unauthorized payment methods.
Using another person's payment information without authorization.
Fraudulent deposits.
Fraudulent refund requests.
Unauthorized interference with transactions.
Creating fraudulent transactions.
Exploiting technical errors to artificially increase account balances.
Abusing promotional or affiliate programs.

Transactions showing signs of suspicious activity may be temporarily held for verification.

Where fraud is confirmed, the Operator may cancel the transaction, suspend or terminate the account, and take other measures permitted by applicable law.

AFFILIATE AND REFERRAL PROGRAMS

Users may not:

Create fake transactions to generate commissions.
Create fraudulent accounts.
Manipulate referral activity.
Spam referral links.
Impersonate the Operator or its brands.
Use misleading advertising.
Interfere with affiliate systems without authorization.

Commissions generated through fraudulent activities may be cancelled.

PERSONAL DATA PROTECTION

The Operator collects, uses, stores, and processes personal data in accordance with the applicable Personal Data Protection Policy and applicable laws and regulations.

Depending on the service, data may include:

Account information.
Contact information.
Transaction information.
Service usage history.
System logs.
IP addresses.
Device or browser information reasonably necessary for security.
Other information voluntarily provided by the user.

Personal data may be processed only to the extent reasonably necessary for:

Providing services.
Account verification.
Security.
Fraud prevention.
Customer support.
Dispute resolution.
Compliance with legal obligations.
Other lawful purposes that have been appropriately disclosed.

Further details are provided in the applicable Personal Data Protection Policy.

SYSTEM LOGS AND SECURITY

To protect the System, the Operator may record necessary technical information, including:

IP address.
Access time.
Login history.
Device information.
Browser information.
Activity history.
Order information.
Fraud or anomaly indicators.

Such information may be used for:

Security.
Fraud prevention.
Incident investigation.
Dispute resolution.
Violation detection.
Legal compliance.

GOVERNMENT AND LEGAL REQUESTS

The Operator complies with lawful requests from competent governmental authorities.

Where permitted or required by applicable law, the Operator may:

Preserve relevant data.
Suspend accounts.
Restrict services.
Provide relevant information.
Cooperate with investigations.
Take other legally required or reasonably necessary measures.

All such processing and disclosure will be carried out in accordance with applicable law.

THIRD-PARTY SERVICES AND PLATFORMS

Certain services may depend on third-party platforms or service providers.

The Operator does not have complete control over:

Third-party policies.
Algorithms.
APIs.
Anti-spam systems.
Moderation systems.
Service limits.
Availability.
Account suspension or restriction decisions made by third parties.

Users are responsible for complying with the applicable rules and policies of third-party platforms.

REFUNDS AND SUPPORT

Each service may have its own refund, warranty, and support conditions.

Users are responsible for reviewing the applicable conditions before placing an order.

Refunds or support may be unavailable in circumstances including:

Incorrect information provided by the user.
Incorrect URL or destination information.
The target account being private or inaccessible.
The user changing information after placing an order.
The order having already been processed.
Violation of service-specific conditions.
Service impact caused by third-party platform policies.
Transactions showing signs of fraud.
Use of the service for prohibited content or activities.

Refunds will be handled in accordance with the applicable service conditions and applicable law.

LIMITATION OF LIABILITY

The Operator provides services within its technical capabilities and the conditions published for each service.

To the extent permitted by applicable law, the Operator is not responsible for losses arising directly from:

Improper use of the service by the user.
Unlawful conduct by the user.
Violation of third-party platform policies by the user.
Incorrect information provided by the user.
Loss or compromise of authentication credentials caused by the user.
Decisions or policy changes made independently by third-party platforms.
Events or failures outside the Operator's reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

COMPLAINTS AND DISPUTE HANDLING

Users may contact support if they believe that:

Their account was incorrectly restricted.
An order has encountered an error.
A transaction is disputed.
A service has malfunctioned.
There is an issue concerning personal data.

The Operator may request information reasonably necessary to verify the matter.

For accounts permanently suspended or terminated due to serious violations, submitting an appeal does not guarantee restoration.

CHANGES TO THESE TERMS

The Operator may update these Terms & Conditions in order to:

Comply with changes in applicable law.
Add, remove, or modify services.
Improve security.
Prevent fraud and abuse.
Modify operational procedures.
Comply with third-party platform policies.

Updated versions will be published through the System.

Continued use of the services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

DISPUTE RESOLUTION

Disputes should first be addressed through good-faith communication and negotiation.

If a dispute cannot be resolved through negotiation, it may be submitted to a competent authority or court in accordance with Vietnamese law.

Nothing in these Terms is intended to exclude the lawful rights of consumers or any other rights protected by applicable law.

FINAL PROVISIONS

By registering, logging in, depositing funds, placing an order, or using any service provided through the System, the user confirms that they:

Have read and understood these Terms & Conditions.
Agree to comply with the System's rules.
Commit to using the services lawfully.
Accept responsibility for the content, data, accounts, and requests they provide.
Will not use the System to commit or facilitate unlawful activities.
Consent to the use of automated systems, AI, and review mechanisms for detecting fraud, abuse, and potential violations, subject to applicable law.
Understand that violations may result in warnings, service refusal, order cancellation, restrictions, account suspension, or permanent account termination.
Understand that accounts permanently suspended or terminated due to serious or intentional violations may not be restored.

SAFETY STATEMENT

THE SYSTEM STRICTLY PROHIBITS THE USE OF ANY WEBSITE, SERVICE, API, PROXY, ACCOUNT, OR OTHER RESOURCE PROVIDED THROUGH THE SYSTEM FOR ILLEGAL PURPOSES.

The System may use AI, automated monitoring, fraud-detection mechanisms, and manual review to identify and respond to activities that indicate potential violations.

Users are responsible for reviewing the content and intended purpose of their activities before placing or using any service.

Violations may result in order rejection, service cancellation, account restrictions, temporary suspension, or permanent account termination, depending on the nature and severity of the violation.